Refund Policy
Effective Date: May 16, 2025
This Refund Policy explains how refunds and disputes are handled for services, subscriptions, and other purchases made through Resolve.
1. Subscriptions & Digital Services
No Refunds
All purchases of digital services or subscriptions through the Resolve platform (including Boosts, Verification subscriptions, and Premium plans) are final. We do not offer refunds or credits for any fees paid, including for partially used subscription periods.
Immediate Access
When you purchase a Resolve subscription or service, you gain immediate access to the paid features. By completing your purchase, you acknowledge that you waive any statutory rights of withdrawal or cancellation, except where such waiver is prohibited by law.
Exceptions
In the unlikely event of a billing error or if a purchase was not delivered correctly, please contact our support team at support@rslv.pro. We will review issues on a case-by-case basis. Refunds will be provided only if required by applicable law or under extraordinary circumstances at our discretion.
2. Service Bookings (via Resolve Payments)
For payments made through the Resolve platform using Stripe Connect, the following refund and dispute rules apply:
Dispute Window
Customers have 24 hours after a job is marked as completed to file a dispute. During this time, funds are placed on hold until Resolve investigates.
Investigation
Resolve will review the details provided by both the Customer and the Professional before making a decision. Our decision will be final.
Refund Outcome
If a refund is approved, the Professional will be responsible for the refunded amount, including any payment processing fees and commissions originally applied.
No Refunds After 24h
Once the 24-hour dispute period has passed, payments are automatically released to the Professional and are no longer eligible for refunds.
3. Service Bookings (Cash Payments)
Direct Payments
When Customers and Professionals choose to settle payments in cash or outside Resolve, those transactions are entirely outside of Resolve’s control.
No Refunds or Disputes
Resolve does not regulate, process, or provide any refund or dispute mechanism for cash or off-platform payments. Customers and Professionals are solely responsible for managing and enforcing such agreements.
No Commission or Fees
Resolve does not charge any commission or service fees on cash transactions.
4. Applicability
Integration with Terms
This Refund Policy is part of our Terms & Conditions and applies to all purchases and bookings made on our platform.
Consumer Rights
This policy does not affect any rights you may have under applicable consumer protection laws.