Privacy Policy
This Privacy Policy describes how Aconite Software & Investments Lda ("we," "us," or "our"), the controller of your personal data, collects, uses, discloses, and protects personal information through the Resolve platform (the "Platform").
We operate under the General Data Protection Regulation (GDPR) for EU/EEA users, Portuguese data protection laws, and other applicable privacy laws.
By accessing or using the Platform, you acknowledge that you have read, understood, and consent to the practices described in this Policy. If you do not agree, please discontinue use and contact us at the details below.
1. Data We Collect
We collect personal data you provide, data generated through your use of the Platform, and data from third-party sources.
1.1 Information You Provide
Registration details (name, email, phone), profile information (photo, bio), service listings, chat messages, payment credentials (to tokenize for Boost purchases), and support requests.
1.2 Usage and Technical Data
IP address, device and browser metadata, location (geolocation consent), cookie identifiers, session logs, and performance metrics.
1.3 Third-Party Data
Social media profile data (if you link accounts), professional verification (background check reports), analytics and marketing data from approved partners.
2. Legal Bases for Processing
We rely on the following legal grounds under GDPR to process your personal data:
Consent
Optional features (marketing emails, push notifications, precise geolocation) are processed based on your explicit consent, which you can withdraw at any time.
Contract Performance
We process data to provide core Platform services (account creation, search, chat, Boost management) under our Terms of Service.
Legal Compliance
Where required to comply with laws or respond to lawful requests by authorities.
Legitimate Interests
For fraud prevention, Platform improvement, and internal analytics, balanced against your privacy rights.
3. How We Use Data
We use your personal information to:
Platform Provision and Maintenance
Enable registration, authentication, search, chat, Boosts, notifications, and account management.
Customer Support
Respond to inquiries, resolve issues, and provide technical and billing assistance.
Personalization
Improve recommendations, search relevance, and user experience based on preferences and usage.
Communications
Send service updates, legal notices, and marketing communications (with consent where required).
Security, Compliance, and Analytics
Prevent fraud, detect abuse, monitor Platform performance, and conduct internal audits.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to operate the Platform and enhance functionality.
Essential Cookies
Required for Platform operation, login sessions, and security features.
Performance & Analytics
Gather usage statistics to improve Platform performance (e.g., Google Analytics).
Advertising & Targeting
Optional, based on your consent, to deliver relevant ads and measure marketing effectiveness.
5. Data Sharing and Disclosure
We may share your data with:
Other Users
Profile details, ratings, and chat messages shared to facilitate service matching.
Service Providers
Vendors who help us host, process payments, send emails, and provide analytics, under strict confidentiality agreements.
Legal Authorities
If required by law or to protect our rights, safety, or property.
Business Transitions
In the event of M&A, your data may transfer to the new entity, subject to this Policy or new terms.
6. International Transfers
Your data may be processed outside the EEA. We implement EU Standard Contractual Clauses or rely on adequacy decisions to safeguard transfers.
7. Data Retention
We retain personal data only as long as necessary to fulfill processing purposes, comply with legal obligations, resolve disputes, and enforce agreements.
Account Data
Retained for the duration of your account and up to 2 years after deletion, unless otherwise required.
Transactional Data
Retained for at least 5 years for tax and accounting compliance.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access & Portability
Request copies of your data or transfer to another service.
Rectification & Erasure
Correct inaccurate data or request deletion (subject to legal exceptions).
Restrict or Object
Limit or object to processing based on legitimate interests or marketing.
Withdraw Consent
Withdraw any consent given; will not affect prior processing.
Complaint to a Regulator
Lodge a complaint with the Portuguese DPA (CNPD) or your local authority.
9. Data Security
We implement technical and organizational measures to protect data, including encryption, access controls, and regular security assessments.
10. Children's Privacy
The Platform is not intended for users under 16. We do not knowingly collect data from children; if discovered, we will delete such data promptly.
11. Changes to This Policy
We may update this Policy. We will notify you via the Platform and/or email before material changes take effect. Continued use constitutes acceptance.
12. Contact Us
For questions or to exercise your privacy rights, contact:
Data Protection Officer
Aconite Software & Investments Lda
Rua Filipe Folque, Nº 7
1050-110 Lisboa, Portugal
privacy@rslv.pro